FAQs on Home nursing and elderly care services
1. How is Life Circle different from other Home Care Service Providers?
1. Life Circle provides trained Home Healthcare Workers.
2. Every Client gets a dedicated Nurse officer to guide the work of the Home Healthcare Worker. Life Circle Nurse Officers are Knowledgeable about patient conditions.
3. Life Circle provides prompt replacement in case of leave & absence of the Health Worker.
4. Life Circle Nurse Officers make regular home visits to check on the working of the Health Workers.
5. Life Circle terms and conditions and conditions are transparent. No hidden charges.
6. Life Circle Nurse officers make regular health check-up of patients/seniors.
7. Life Circle Home Health Workers background are verified.
8. Life Circle provides a prompt response to your queries by having a dedicated support helpline.
2. What are the benefits of Homecare over an Old age home?
We outline the benefits of Homecare.
1. Seniors are more comfortable in their own homes due to their familiar surroundings and the attachments they have to them.
2. Even in cases of advanced dementia where communication is not oral, the presence of a loved a family member makes a lot of difference.
3. In a home care setting, the relationship between the caretaker and the senior can be one on one, customised and supervised by a family member.
4. Seniors can remain active and independent, as they would have many activities that they are familiar with at home.
5. Extended family members’ visits, events, the food they enjoy, celebrations, children, pets can all be sources of joy for elders.
6. In-home care is economical as compared to a nursing home admission.
3. Why should I choose Life Circle for Home Care Services?
2. No minimum fixed contract period: You can engage a Health Worker for any period.
3. Specialised care for specific needs: We care for elderly patients with dementia, diabetes, depression, Alzheimer’s, stroke, heart disease, visual/hearing impairment, Parkinson’s, and bedridden patients who use wheelchairs.
4. No fixed deposits: You only pay for shifts on which Health Worker works for you.
5. Experienced Homecare Service Provider: We provide 10,000+ days of home care services every month.
6. Service provided in partnership with GROUPE SOS France: Partnered with GROUPE SOS France, Europe’s leading home healthcare provider, to provide European standard quality care to seniors.
7. Vetted Home Health Workers: All Home Health Workers undergo identity and criminal court verification before empanelment.
4. What is the process of engaging a Home Healthcare Worker from Life Circle?
2. Identify Suitable Home Healthcare Worker based on the requirement stated by the Client.
3. Share profile of the Home Health Worker with the Client.
4. If the Client approves the Home Health Worker’s profile, conduct a personal or video interview.
5. Placement gets scheduled. Life Circle, Nurse Officer, would accompany the Home Health Worker for starting the duty.
6. During the Placement, Life Circle Nurse Officer would prepare a “Patient Care Plan” to aide the Home Health Worker to carry out the duties.
5. I am engaging Home Healthcare Worker for the first time. What points should I discuss with the Life Circle Representative?
2. Activities of Daily Living
3. Mobility assistance – use of wheelchair/walker
4. Toileting needs
5. Physiotherapy and exercise
6. Engaging the Patient in meaningful activities
7. Managing medication
8. Nutrition and diet
9. Challenges that the Home Health worker may face because of the Patient’s condition
6. What are Clients responsibilities while availing Homecare services from Life Circle?
2. Keep Life Circle representative informed about any misconduct or failure on Home Health Worker’s part.
3. Take full responsibility for the safety and safekeeping of Elderly’s goods and belongings.
4. Allow only Life Circle authorised personnel and Home Health Worker entry into Patient’s home.
5. Register the Home Health Worker with the local police station as an additional precautionary measure.
6. Not lend money or make unauthorised payment to Home Health Worker or Life Circle staff.
7. Provide Home Health Worker tools and equipment to carry out his/her job, including “Personal Protective Equipment” like disposable gloves, masks, apron, etc. to care for the Patient.
8. Inform your Home Healthcare Worker and Life Circle representative, in writing, if the Patient is suffering from any infectious disease like TB, HIV/AIDS, Hepatitis. Any such condition can adversely affect the health of the Home Healthcare Worker or the Life Circle team.
9. Provide immediate medical attention to Home Healthcare Worker in case of any sickness or accident and inform Life Circle representative without delay.
10. Not to keep the Home Healthcare Worker against her/his wishes. Retaining Home Healthcare Worker against her wishes construes illegal detention. Only the Client will be responsible for any contingencies arising from the Client’s behaviour or any harm done to the Home Healthcare Worker.
11. Provide food and accommodation and adequate rest to Live-in Home Healthcare Worker.
7. What activities are carried out by the Caregiver (Also known as Home Attendant or Certified Nursing Assistant)?
The tasks that Home Attendant carry out are:
1. Patient bathing
2. Brushing teeth & Denture care
3. Dressing & Grooming
4. Diaper Changing
5. Assisting with commode, bedpan, and urinal
6. Oral, Ryle’s Tube and PEG Tube Feeding assistance
7. Repositioning bed-bound patients to help prevent bedsores
8. Walking Assistance & Falls prevention
9. Assisting with oral medication
10. Cleaning / Changing Patient’s Clothes
11. Assist in physiotherapy/daily exercises.
12. Nail Care, Hair Care
13. Checking Temp., BP, Glucose level
14. Basic food preparation for the Patient (Dalia, Khichdi, Tea, Milk, Bread, boiled egg, etc.).
15. Recreational Activities
8. What activities are carried out by the Home Nurse?
1. Blood Pressure monitoring
2. Blood sugar check
3. Home Nasogastric tube feeding
8.Urinary Catheter care
10.IV Cannula Care
9. What kind of Home Care Service should you choose for your elderly loved one?
Live-in Homecare Service :
1. The Home Health Worker stays round the clock with the Patient, but working hours limited to 8 hours per day.
2. The Home Health Worker lives in the home of the Patient and provides dedicated one-on-one care.
3. Food and stay to the Home Health Worker provided by the patient/family.
5. Flexible work timings of the Home Health Worker. Depend on the need of the Patient.
Live-out Homecare Service:
1. The Home Health Worker expected to stay up to 10 hrs with the Patient, but working hours limited to 8 hours per day.
2. The Home Health Worker operates out of their own home or hostel.
3. The Home Health Worker may take care of one or multiple patient care
4. The Home Health Worker daily commutes to Patient’s place.
5. Food carried by the Home Health Worker.
11. Why are your rates higher than the local Nursing Agencies?
1. All our Home Health Workers are trained and guided by Life Circle Nurse Officers during the engagement period. The Home Care charges include the cost of training and coaching the Home Health Worker at Patient’s home.
2. Nurse Officers and Quality department make regular home visits and phone calls to check the quality of service provided by the Home Health Worker.
3. All Home Health Workers undergo identity and criminal court verification, so they are trustworthy and reliable.
4. Life Circle invests on training Home Health Workers before the start of any new engagement.
5. Life Circle maintains a dedicated support line to assist existing Clients.
6. Life Circle provides prompt replacement of Health Worker by maintaining a dedicated bench list of nurses and Home Attendants.
12. What is the Role of a Life Circle Nurse Officer in improving Elder Service Assistance?
2. Nurse Officer guides education and supports the Home Healthcare Worker to build Patient-specific knowledge, skills, and attitude.
3. During a visit, the Nurse Officer checks the Patient’s vital signs, solicits feedback from the Patient or the family and the Home Healthcare Worker.
4. The feedback informs us of the Patient’s progress, care provisioning gaps of the specific Home Healthcare Worker and the relation between the Patient, her/his family and the Home Healthcare Worker. We use these inputs to make necessary changes: in the way we guide, educate, support the Home Healthcare Worker.
5. The visit is crucial to keep the Home Healthcare Worker motivated and meet the Patient’s care needs.
10. What can I expect from Life Circle once I start taking the Homecare Service?
2. Knowledgeable Nurse supervisors and company staff,
3. Prompt replacement in case of leave & absence of the Home Health Worker,
4. Regular visits by Nurse supervisors to check the condition of the Patient,
5. Transparent terms and conditions of engagement,
6. Health check-up of patients/seniors,
7. Background verified Home Health Worker,
8. Prompt response to your queries by Life Circle
14. Do you provide female Health Worker for male Elderly Home Care?
13. What is the age group of Health Workers that you provide? Are they experienced at such a young age? Are they matured enough to handle the responsibility of a sick person?
15. Do you provide Home Health Worker with a specific religion or caste for Senior Home Care?
16. Do you conduct COVID-19 test before placement of a Home Attendant?
17. Do you provide medical equipment for rental or sale?
Our representative would train and guide you on the usage of the equipment.
18. Do you provide Doctor on Call and Physiotherapist services?
Online Consultations by MD Pulmonologist, Neurologist and Cardiologist. MBBS Doctor and Physiotherapist can do home visits.
19. Do you provide Hourly Homecare service?
20. Do you provide Home Care Service outside the cities mentioned on your website?
21. Do you provide Home Attendant to do Home Nursing Care?
22. Do you provide Home Attendants to do domestic work?
23. Can a Home Attendant look after two elders?
24. Do you provide uninterrupted service for the long term with the same Health Worker?
25. What kind of Health Worker's background verification you do before empanelling with Life Circle?
Government-issued Identity: The Health Worker is required to submit one or multiple ID cards for verification. The ID cards could be Aadhar card, PAN Card, Voter ID card, etc.
Identify Card Verification: A third-party agency verifies the Government-issued ID card to check for authenticity.
Reference check: All Health Workers have to provide two references. Both of these references get verified before empanelment.
Court Record Verification: The ID details of the Health Workers get cross-checked with Indian court records.
Bank Account Verification: The bank account of the Health worker gets verified before empanelment.