Frequently Asked Questions

FAQs on Elder Home Care Services in India.

What are the benefits of Homecare over an Old age home?

There might come a time in your life when you must decide as to whether you should opt for home care for an ailing elderly loved one or old age.

We outline the benefits of Homecare.

  1. Seniors are more comfortable in their own homes due to their familiar surroundings and the attachments they have to them.
  2. Even in cases of advanced dementia where communication is not oral, the presence of a loved family member makes a lot of difference.
  3. In a home care setting, the relationship between the caretaker and the senior can be one on one, customised and supervised by a family member. 
  4. Seniors can remain active and independent, as they would have many activities that they are familiar with at home.
  5. Extended family members’ visits, events, the food they enjoy, celebrations, children, pets can all be sources of joy for elders.
  6. In-home Care is economical as compared to a nursing home admission.

How is Life Circle different from other Home Care Service Providers?

  1. Life Circle provides trained Home Healthcare Workers. 
  2. Every Client gets a dedicated Nurse officer to guide the work of the Home Healthcare Worker. Life Circle Nurse Officers are Knowledgeable about patient conditions. 
  3. Life Circle provides prompt replacement in case of leave & absence of the Health Worker. 
  4. Life Circle Nurse Officers make regular home visits to check on the working of the Health Workers. 
  5. Life Circle terms and conditions and conditions are transparent. No hidden charges.
  6. Life Circle Nurse officers make regular health check-up of patients/seniors. 
  7. Life Circle Home Health Workers background are verified. 
  8. Life Circle provides a prompt response to your queries by having a dedicated support helpline.

Why should I choose Life Circle for Home Care Services?

  1. Team-based Service: Home Health Workers and Seniors supported by a professional team of experienced nurse officers, care coordinators and a network of medical support services.
  2. No minimum fixed contract period: You can engage a Health Worker for any period.
  3. Specialised Care for specific needs: We care for elderly patients with dementia, diabetes, depression, Alzheimer’s, stroke, heart disease, visual/hearing impairment, Parkinson’s, and bedridden patients who use wheelchairs.
  4. No fixed deposits: You only pay for shifts on which Health Worker works for you.
  5. Experienced Homecare Service Provider: We provide 10,000+ days of home care services every month. 
  6. Service provided in partnership with GROUPE SOS France: Partnered with GROUPE SOS France, Europe’s leading home healthcare provider, to provide European standard quality care to seniors.
  7. Vetted Home Health Workers: All Home Health Workers undergo identity and criminal court verification before empanelment. 

What is the process of engaging a Home Healthcare Worker from Life Circle?

  1. The Life Circle team would understand the requirement of the Client. The need is discussed either personally or over a phone call Eg., Care needed: Is it Post Hospitalisation care or Dementia care or Elderly Care. What should be the skill, age, gender, the language proficiency of the Home Health Worker (Home Attendant or Nursing Assistant or Nurse)?
  2. Identify Suitable Home Healthcare Worker based on the requirement stated by the Client.
  3. Share profile of the Home Health Worker with the Client.
  4. If the Client approves the Home Health Worker’s profile, conduct a personal or video interview.
  5. Placement gets scheduled. Life Circle, Nurse Officer, would accompany the Home Health Worker for starting the duty.  
  6. During the Placement, Life Circle Nurse Officer would prepare a “Patient Care Plan” to aide the Home Health Worker to carry out the duties. 

I am engaging Home Healthcare Worker for the first time. What points should I discuss with the Life Circle Representative?

  1. Patient’s condition
  2. Activities of Daily Living
  3. Mobility assistance – use of wheelchair/walker
  4. Toileting needs
  5. Physiotherapy and exercise
  6. Engaging the Patient in meaningful activities
  7. Managing medication
  8. Nutrition and diet
  9. Challenges that the Home Health worker may face because of the Patient’s condition

What are the Clients responsibilities while availing Homecare services from Life Circle?

  1. Treat Home Health Workers as professional and not utilise them outside the scope of Elderly Care.
  2.  Keep Life Circle representative informed about any misconduct or failure on Home Health Worker’s part.
  3.  Take full responsibility for the safety and safekeeping of the Elderly’s goods and belongings. 
  4. Allow only Life Circle authorised personnel and Home Health Worker entry into Patient’s home.  
  5.  Register the Home Health Worker with the local police station as an additional precautionary measure.
  6. Not lend money or make unauthorised payment to Home Health Worker or Life Circle staff. 
  7.   Provide Home Health Worker with tools and equipment to carry out his/her job, including “Personal Protective Equipment” like disposable gloves, masks, apron, etc., to care for the Patient.
  8.   Inform your Home Healthcare Worker and Life Circle representative, in writing, if the Patient is suffering from any infectious disease like TB, HIV/AIDS, Hepatitis. Any such condition can adversely affect the health of the Home Healthcare Worker or the Life Circle team.
  9. Provide immediate medical attention to Home Healthcare Worker in case of any sickness or accident and inform Life Circle representative without delay. 
  10. Not to keep the Home Healthcare Worker against her/his wishes. Retaining Home Healthcare Worker against her wishes construes illegal detention. Only the Client will be responsible for any contingencies arising from the Client’s behaviour or any harm done to the Home Healthcare Worker. 
  11.  Provide food and accommodation and adequate rest to Live-in Home Healthcare Worker. 

What activities are carried out by the Caregiver (also Known as Home Attendant or Certified Nursing Assistant)?

The tasks that Home Attendant carry out are:

1. Patient bathing

2. Brushing teeth & Denture care

3. Dressing & Grooming

4. Diaper Changing 

5. Assisting with commode, bedpan, and urinal

6. Oral, Ryle’s Tube and Tube Feeding assistance

7. Repositioning bed-bound patients to help prevent bedsores

8. Walking Assistance & Falls prevention

9. Assisting with oral medication

10. Cleaning / Changing Patient’s Clothes

11. Assist in physiotherapy/daily exercises.

12. Nail Care, Hair Care

13. Checking Temp., BP, Glucose level

14. Basic food preparation for the Patient (Dalia, Khichdi, Tea, Milk, Bread, boiled egg, etc.).

15. Recreational Activities

What activities are carried out by the Home Nurse?

The tasks that Home Nurses carry out are:

  1. Blood Pressure monitoring
  2. Blood sugar check
  3. Home Nasogastric tube feeding
  4. Injection
  5. Insulin administration
  6. Oxygen Administration
  7. Tracheostomy care
  8. Urinary Catheter care
  9. Wound dressing
  10. IV Cannula Care

What kind of Home Care Service should you choose for your elderly loved one?

You can choose between “Live-in Homecare” or a “Live-out Homecare” service, based our your requirement. 

Live-in Homecare Service :

1. The Home Health Worker stays round the clock with the Patient, but working hours limited to 8 hours per day. 

2. The Home Health Worker lives in the home of the Patient and provides dedicated one-on-one Care. 

3. Food and stay to the Home Health Worker provided by the patient/family.

5. Flexible work timings of the Home Health Worker. Depend on the need of the Patient. 

Live-out Homecare Service:  

1. The Home Health Worker expected to stay up to 10 hrs with the Patient, but working hours limited to 8 hours per day. 

2. The Home Health Worker operates out of their own home or hostel.

3. The Home Health Worker may take Care of one or multiple patient care

4. The Home Health Worker daily commutes to the Patient’s place.

5. Food carried by the Home Health Worker.

What can I expect from Life Circle once I start taking the Homecare Service?

1. Trained and certified Home Health Workers,

2. Knowledgeable Nurse supervisors and company staff,

3. Prompt replacement in case of leave & absence of the Home Health Worker,

4. Regular visits by Nurse supervisors to check the condition of the Patient,

5. Transparent terms and conditions of engagement,

6. Health check-up of patients/seniors, 

7. Background verified Home Health Worker,

8. Prompt response to your queries by Life Circle

Why are your rates higher than the local Nursing Agencies?

Unlike a local Nursing Agency, Life Circle is a professional run organisation that provides reliable service to the clients. Specifically,

  1. All our Home Health Workers are trained and guided by Life Circle Nurse Officers during the engagement period. The Home Care charges include the cost of training and coaching the Home Health Worker at the Patient’s home. 
  2. Nurse Officers and the Quality department make regular home visits and phone calls to check the quality of service provided by the Home Health Worker. 
  3. All Home Health Workers undergo identity and criminal court verification, so they are trustworthy and reliable. 
  4. Life Circle invests in training Home Health Workers before the start of any new engagement. 
  5. Life Circle maintains a dedicated support line to assist existing Clients. 
  6. Life Circle provides prompt replacement of Health Worker by maintaining a dedicated bench list of nurses and Home Attendants.

What is the Role of a Life Circle Nurse Officer in improving Elder Service Assistance?

  1. Nurse officers of Life Circle train the Home Healthcare Worker on Homecare activities.
  2. Nurse Officer guides education and supports the Home Healthcare Worker to build Patient-specific knowledge, skills, and attitude.
  3. During a visit, the Nurse Officer checks the Patient’s vital signs, solicits feedback from the Patient or the family and the Home Healthcare Worker.
  4. The feedback informs us of the Patient’s progress, care provisioning gaps of the specific Home Healthcare Worker and the relation between the Patient, her/his family and the Home Healthcare Worker. We use these inputs to make necessary changes: to guide, educate, support the Home Healthcare Worker. 
  5. The visit is crucial to keep the Home Healthcare Worker motivated and meet the Patient’s care needs.

What is the age group of Health Workers that you provide? Are they experienced at such a young age? Are they matured enough to handle the responsibility of a sick person?

Our Health Workers are mainly in the age group of 20-25 yrs. However, they start the job at a very young age of 18-19 yrs. Health Workers undergo training to service the elderly with a lot of compassion and are service-minded. Many of the Caregivers are Certified Nursing Assistant. 

Do you provide female Health Worker for male Elderly Home Care?

We do provide female Health Workers for male patients. In such cases, we give only senior Home Health Works as they are more matured and sensitive to handle any situation. As we need to ensure the female Home Health Worker’s safety, we ask female family members where the Patient stays.

Do you provide Home Health Worker with a specific religion or caste for Senior Home Care?

We do not provide a religion or caste-specific service. But we try to give a suitable Home Health Worker who is well skilled to provide Care as per the Patient’s medical condition.

Do you conduct a COVID-19 test before placement of a Home Attendant?

We do conduct a COVID-19 test before placement. The Client bears the actual cost of the test. 

Do you provide medical equipment for rental or sale?

We deal in the rent and sale of Medical Equipment on a pre-order basis.

Our representative would train and guide you on the usage of the equipment.

Do you provide Doctor Call and Physiotherapist services?

We provide online consultations and Doctor Call services. 

Online Consultations by MD Pulmonologist, Neurologist and Cardiologist. MBBS Doctor and Physiotherapist can do home visits.

Do you provide Hourly Homecare service?

We provide hourly service depending on the availability of Home Health Worker. Please call our helpline number, and we would get back to you after checking the availability.

Do you provide Home Care Service outside the cities mentioned on your website?

We provide service depending on a suitable Home Attendant or Nurse who can work in that location. A video call Assessment is needed to understand the requirement and introduce the Home Health Worker to the Client. Travel expenses up and down to be borne by the Client. Unfortunately, we can provide only long-term Home care service (more than a month) to outstation clients. 

Do you provide Home Attendant to do Home Nursing Care?

We do not provide Home Attendant for nursing requirements as Home Attendant is not adequately qualified in Nursing Services. Therefore, home Attendants can only do Non-Nursing Care.

Do you provide Home Attendants to do domestic work?

Home Attendants performs duty only to care for the Patient and her surroundings. Examples of jobs that a Home Attendants may do are the Patient’s room cleaning, toilet cleaning, mopping, dusting, washing the Patient’s utensils, preparing soup/tea for the Patient, etc. 

Can a Home Attendant look after two elders?

We provide one Home Attendant for one Patient as sometimes assistance is required by both seniors at the same time. In such a situation there are chances of an accident like fall etc. Moreover, due to work pressure, the Home Attendant may fall sick looking after two seniors round the clock. 

Do you provide uninterrupted service for the long term with the same Health Worker?

We do try to provide uninterrupted services with the same Home Health Worker. Still, sometimes in situations beyond our control, we may have to replace and provide alternate options. Therefore, we have a leave and a replacement policy, and we provide replacement if the Health Worker leaves.

What kind of Health Worker's background verification you do before empanelling with Life Circle?

All Health workers undergo the following checks before empanelment with Life Circle. 

  1. Government-issued Identity: The Health Worker is required to submit one or multiple ID cards for verification. The ID cards could be Aadhar card, PAN Card, Voter ID card, etc.
  2. Identify Card Verification: A third-party agency verifies the Government-issued ID card to check for authenticity. 
  3. Reference check: All Health Workers have to provide two references. Both of these references get verified before empanelment.
  4. Court Record Verification: The ID details of the Health Workers get cross-checked with Indian court records. 
  5. Bank Account Verification: The bank account of the Health worker gets verified before empanelment.

About Our Services

Professional Caregiving Services

Professional caregiver assists seniors with activities of daily living (ADLs) so that they can continue living life from the comfort of their own home.

  • Assist with commode, bedpan, and urinal
  • Assistance in feeding
  • Assisting with oral medication
  • Bathing
  • Brush teeth & Denture care
  • Diaper Changing
  • Dressing & Grooming
  • Reposition bed-bound patients to help prevent bed sores
  • Walking Assistance & Falls prevention
Nursing Services

We provide Full-time or part-time nursing attendants at home for: Seniors & Post-operative care of patients of all ages

  • Blood Pressure monitoring
  • Blood sugar check
  • Home Nasogastric tube feeding
  • Injection
  • Insulin administration
  • Oxygen Administration
  • Tracheostomy care
  • Urinary Catheter care
  • Wound dressing
  • IV Cannula Care

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